In the unlikely event that you are unsatisfied with your order, please contact us. You may return any item in its original condition for an exchange or full refund within 14 days from receipt of delivery.
Refunds and exchanges will be processed within 3-5 business days upon receipt of the goods. Refunds (excluding shipping/delivery charges) will be made against the original payment method. If the order was paid by bank transfer we require your bank details in order for us to make the refund.
Unfortunately we are unable to accept any product that we reasonably believe to have been used and in such circumstances, we will notify you that no refund is available and your items will be returned to you within 30 days of notification.
Before returning your goods, please follow these steps:
Please contact us prior to returning any item to advise your reason for return or exchange. You will be issued with a RETURN AUTHORITY NUMBER which must be included with your return along with the original purchase receipt.
Please ensure that the returned parcel is properly packed and sealed. All items must be returned in their original condition within 14 days from when your order was dispatched from our warehouse. We recommend that your parcel is returned using a trackable delivery method as we cannot be held liable for items that are misplaced or lost during transit. Unfortunately we are unable to complete a refund or exchange if an item is damaged during transit therefore we recommend packaging your returned item securely.
It is important to include your original receipt, RETURN AUTHORITY NUMBER and your preference of either a refund or exchange with the returned item.
We will process the refund or exchange within 3-5 business days after receiving your returned item (providing it is received in a resale-able condition).
With regards to exchanges, shipping charges must be paid before replacement stock is send out. Please allow 7-10 business days for delivery.
If the goods you receive are damaged, faulty or not what you originally ordered please contact us so that we can rectify the situation.
Our Returns and Exchanges policy does not exclude or replace your statutory rights under Australian Consumer Law.
Join the B Tribe
Sign up to get the latest news and offers from In B Tween Skincare!